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How can I contact a Marc Jacobs representative?
How do I check the status of my order?
Can I place an order over the phone?
How do I cancel or change my order?
The price has changed since I placed my order, can it be adjusted?
When will I be charged?
What forms of payment do you accept on marcjacobs.com?
In what currency are the prices displayed on marcjacobs.com?
Is my credit card information safe?
How is tax calculated?
What do I do if my item(s) arrives damaged or defective?
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Product Information and Orders for Products
Bags and Leather Goods Warranty
Watches Warranty
Will I receive my order by the Holiday?
How much will shipping cost?
When will my order ship?
How long will it take to receive my order?
What is the return policy?
What is the Holiday Return Policy?
How do I return or exchange an order I received as a gift?
What is the retail store return policy?
What is the outlet store return policy?
How long will it take to receive a refund on a returned order?
Shipping and Processing Fees
What countries/regions are eligible for international orders?
When can I expect my order to arrive?
Can I overnight an international order?
Can I place an international order over the phone?
Why can’t I ship certain items?
Can I gift-wrap my international order?
When will I be charged?
What is the international return policy?
How much is the international return fee?
How do I return an international order?
How long will it take to receive a refund on a returned order?
Can I return a gift I received from an international order?
What do I do if my item(s) arrives damaged or defective?
Can I return an international order to a store?
